Returns Policy

Returns Policy:

You are eligible for the return and refund policy only if your product is defective, damaged, unhappy with the quality or when the product is different from that shown on the website. Items must be in their original condition and within 48 hours of receiving the damaged Item the complaint has to be reported to our customer care centre. Only unused, unaltered, unsoiled items with their original tags will be accepted. Seal open puja items cannot be returned in case of not being happy with the item as they can’t be resold. Items which were sold under any special offer, combos/sets, hampers are not eligible for return/replacement as individual items

Refund:

Our Returns Policy gives you 7 days, after reporting a complaint to us within 48 hours complaint to return an item bought online with a valid receipt. If 7 days have gone by since your purchase, we cannot offer you a refund. To be eligible for a refund, goods must be returned in a undamaged condition. That means your item must be unused and in the same condition that you received it. The item must be in the original and undamaged packaging and returned with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds (if applicable) Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your account (applicable only for online method of payment, debit/credit card, wallet), within 3 business days. in case of cash on Delivery, the amount will be realised after 7 business days. If you paid for standard delivery of the goods, the cost of standard delivery will also be refunded.

There are certain situations where no refunds are granted (if applicable): Books or other paper products with obvious signs of use; Any item not in its original condition, which is damaged or missing parts for reasons not due to our error; and Any item that is returned more than 7 days after delivery.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at refund@shrimadstore.com

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